How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What are the benefits of Virgin Money Spot?
How does Virgin Money Spot work?
How do I install the app?
How do I register?
What do I need to register on SPOT?
See all 7 articles
How do I top-up my SPOT wallet?
How do I cash-out my SPOT wallet?
Is it safe to use Virgin Money Spot?
How long does it take for my cash-out to reflect in my account?
Can I choose for the money to go into my account instead of my wallet?
See all 7 articles
How do I pay a friend?
My friend isn't registered on Spot. Can I still send them money?
When will my friend see the money in their account?
How do I know my friend got the money?
Can I pay someone on Spot if their card is not internet enabled?
See all 8 articles
What's 3D secure?
Which cards are supported?
Can I load more than one card or bank account on SPOT?
What do I need to put under NAME when adding a card?
What is a CVV number?
See all 10 articles
Pay a merchant
How do I pay a store or online retailer?
What is Group Pay?
Can you create more than one payment request on a group?
Can any group member create a payment request?
How do I exit a group?
Can I add people to an existing group?
How does Request Pay work?
How can I safeguard my Spot account?
What must I do if I forget my pin?
How do I delete/unsubscribe from the app (removing all my details)?
Why do I need to add my ID number on the app?
Buy airtime & data
Errors & general support
Why haven't I received a verification code?
If I accidentally Spot the wrong person can I cancel or reverse the transaction?
What do I do when it says authentication service currently down?
Why am I not receiving my OTP when linking my card?
I'm getting an odd error message, what does it mean?
See all 6 articles
Fees & costs
How much does it cost to Spot someone?
Is there a charge to cash-out funds from my Spot wallet?
Why am I being charged R3 when I link my card?
Does Spot charge any fees?
Is there a limit to how much money I can earn from referrals?
Help Desk Software