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What are the benefits of Virgin Money Spot?
How does Virgin Money Spot work?
How do I install the app?
How do I register?
What do I need to register on SPOT?
See all 7 articles
How do I top-up my SPOT wallet?
How do I cash-out my SPOT wallet?
Is it safe to use Virgin Money Spot?
How long does it take for my cash-out to reflect in my account?
Can I choose for the money to go into my account instead of my wallet?
See all 7 articles
How do I pay a friend?
My friend isn't registered on Spot. Can I still send them money?
When will my friend see the money in their account?
How do I know my friend got the money?
Can I pay someone on Spot if their card is not internet enabled?
See all 8 articles
What's 3D secure?
Which cards are supported?
Can I load more than one card or bank account on SPOT?
What do I need to put under NAME when adding a card?
What is a CVV number?
See all 10 articles
Pay a merchant
How do I pay a store or online retailer?
What is Group Pay?
Can you create more than one payment request on a group?
Can any group member create a payment request?
How do I exit a group?
Can I add people to an existing group?
How does Request Pay work?
How can I safeguard my Spot account?
What must I do if I forget my pin?
How do I delete/unsubscribe from the app (removing all my details)?
Why do I need to add my ID number on the app?
Buy airtime & data
Errors & general support
Why haven't I received a verification code?
If I accidentally Spot the wrong person can I cancel or reverse the transaction?
What do I do when it says authentication service currently down?
Why am I not receiving my OTP when linking my card?
I'm getting an odd error message, what does it mean?
See all 6 articles
Fees & costs
How much does it cost to Spot someone?
Is there a charge to cash-out funds from my Spot wallet?
Why am I being charged R3 when I link my card?
Does Spot charge any fees?
Is there a limit to how much money I can earn from referrals?
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