Customer Support

Getting Started 7

• What are the benefits of Virgin Money Spot?
• How does Virgin Money Spot work?
• How do I install the app?
• How do I register?
• What do I need to register on SPOT?

See all 7 articles

Spot wallet 7

• How do I top-up my SPOT wallet?
• How do I cash-out my SPOT wallet?
• Is it safe to use Virgin Money Spot?
• How long does it take for my cash-out to reflect in my account?
• Can I choose for the money to go into my account instead of my wallet?

See all 7 articles

Pay contact 8

• How do I pay a friend?
• My friend isn't registered on Spot. Can I still send them money?
• When will my friend see the money in their account?
• How do I know my friend got the money?
• Can I pay someone on Spot if their card is not internet enabled?

See all 8 articles

Card issues 10

• What's 3D secure?
• Which cards are supported?
• Can I load more than one card or bank account on SPOT?
• What do I need to put under NAME when adding a card?
• What is a CVV number?

See all 10 articles

Pay a merchant 1

• How do I pay a store or online retailer?

Group pay 5

• What is Group Pay?
• Can you create more than one payment request on a group?
• Can any group member create a payment request?
• How do I exit a group?
• Can I add people to an existing group?

Request money 1

• How does Request Pay work?

Account settings 4

• How can I safeguard my Spot account?
• What must I do if I forget my pin?
• How do I delete/unsubscribe from the app (removing all my details)?
• Why do I need to add my ID number on the app?

Errors & general support 6

• Why haven't I received a verification code?
• If I accidentally Spot the wrong person can I cancel or reverse the transaction?
• What do I do when it says authentication service currently down?
• Why am I not receiving my OTP when linking my card?
• I'm getting an odd error message, what does it mean?

See all 6 articles

Fees & costs 4

• How much does it cost to Spot someone?
• Is there a charge to cash-out funds from my Spot wallet?
• Why am I being charged R3 when I link my card?
• Does Spot charge any fees?

Referrals 1

• Is there a limit to how much money I can earn from referrals?