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Spot
Getting Started
9
What are the benefits of Virgin Money Spot?
How does Virgin Money Spot work?
How do I install the app?
How do I register?
Which cards are supported?
View all 9
How to use your Virgin Money Spot Wallet
7
How do I top-up my Virgin Money Spot Wallet?
How does Ozow work?
What are the benefits of an instant EFT?
Is it safe to do an instant EFT with Ozow?
Can I choose for the money to go into my account instead of my Virgin Money Spot Wallet?
View all 7
Sending and receiving money
12
How do I pay a friend?
Is there a limit to how much money I can send a friend?
My friend isn't registered on Virgin Money Spot. Can I still send them money?
Can I pay someone using Virgin Money Spot if their card is can't do online transactions or 3D secure?
Can I pay someone directly from my linked card?
View all 12
Merchant payments
2
How do I pay a store or online retailer?
Is there a limit to how much I can pay a merchant?
Group pay
5
What is Group Pay?
Can you create more than one payment request on a group?
Can any group member create a payment request?
How do I exit a group?
Can I add people to an existing group?
Cash out
4
How do I cash-out my Virgin Money Spot Wallet?
How long does it take for my cash-out to reflect in my account?
My cash-out failed, now what?
Is there a limit to how much I can cash out?
Security
4
Is it safe to use Virgin Money Spot?
What's 3D secure?
How can I safeguard my Virgin Money Spot account?
Why do I need to add my ID number on the app?
Fees & costs
4
How much does it cost to Spot someone?
Is there a charge to cash-out funds from my Spot wallet?
Why am I being charged R3 when I link my card?
Does Spot charge any fees?
Errors & general support
11
Can I use Virgin Money Spot on more than one device, like a tablet?
I'm having trouble linking my Capitec card. What should I do?
I'm having trouble linking my Nedbank card. What should I do?
I'm having trouble linking my Absa card. What should I do?
I'm having trouble linking my Standard Bank card. What should I do?
View all 11
Other
4
Is there a limit to how many people I can refer?
How do I delete/unsubscribe from the app (removing all my details)?
Can I use Virgin Money Spot on more than one device, like a tablet?
Why do I have to reregister on the app if I accidentally get logged off?
Help Desk Software
by Freshdesk Support Desk