Customer Support

Getting Started 9

• What are the benefits of Virgin Money Spot?
• How does Virgin Money Spot work?
• How do I install the app?
• How do I register?
• Which cards are supported?

View all 9

How to use your Virgin Money Spot Wallet 7

• How do I top-up my Virgin Money Spot Wallet?
• How does Ozow work?
• What are the benefits of an instant EFT?
• Is it safe to do an instant EFT with Ozow?
• Can I choose for the money to go into my account instead of my Virgin Money Spot Wallet?

View all 7

Sending and receiving money 12

• How do I pay a friend?
• Is there a limit to how much money I can send a friend?
• My friend isn't registered on Virgin Money Spot. Can I still send them money?
• Can I pay someone using Virgin Money Spot if their card is can't do online transactions or 3D secure?
• Can I pay someone directly from my linked card?

View all 12

Merchant payments 2

• How do I pay a store or online retailer?
• Is there a limit to how much I can pay a merchant?

Group pay 5

• What is Group Pay?
• Can you create more than one payment request on a group?
• Can any group member create a payment request?
• How do I exit a group?
• Can I add people to an existing group?

Cash out 4

• How do I cash-out my Virgin Money Spot Wallet?
• How long does it take for my cash-out to reflect in my account?
• My cash-out failed, now what?
• Is there a limit to how much I can cash out?

Security 4

• Is it safe to use Virgin Money Spot?
• What's 3D secure?
• How can I safeguard my Virgin Money Spot account?
• Why do I need to add my ID number on the app?

Fees & costs 4

• How much does it cost to Spot someone?
• Is there a charge to cash-out funds from my Spot wallet?
• Why am I being charged R3 when I link my card?
• Does Spot charge any fees?

Errors & general support 11

• Can I use Virgin Money Spot on more than one device, like a tablet?
• I'm having trouble linking my Capitec card. What should I do?
• I'm having trouble linking my Nedbank card. What should I do?
• I'm having trouble linking my Absa card. What should I do?
• I'm having trouble linking my Standard Bank card. What should I do?

View all 11

Other 4

• Is there a limit to how many people I can refer?
• How do I delete/unsubscribe from the app (removing all my details)?
• Can I use Virgin Money Spot on more than one device, like a tablet?
• Why do I have to reregister on the app if I accidentally get logged off?