If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a different process for enabling 3D secure, please look at the options below:


If you’re having trouble linking your Standard Bank debit or credit card on Virgin Money Spot, please visit your nearest bank branch and kindly request for assistance with enabling 3D secure on your card. If you have a debit card linked to a savings account, you might have to change to a cheque or credit card as most standard bank debit cards don’t offer 3D secure.


Once you’ve successfully enabled your card, please ensure that you have more than R3 available in your bank account before trying to link the card. You must also use the correct expiry date and CVV.