Sending and receiving money

How do I pay a friend?
Right. Hit the ‘Spot’ button in the app. Select ‘Pay a Contact’. Now choose a contact from your contact’s list or enter their phone number directly into the...
Fri, 19 Jul, 2019 at 12:56 PM
Is there a limit to how much money I can send a friend?
Yup. You can send up to a max of R2 000 daily. However, there’s a R30 000 total monthly limit across all transaction types. Big spender? Chat to our support...
Fri, 19 Jul, 2019 at 12:59 PM
My friend isn't registered on Virgin Money Spot. Can I still send them money?
Of course. Your friend will get an SMS with a unique link that’ll do one of two things: If they’re an iOS or Android user, they’ll be sent to the applic...
Fri, 19 Jul, 2019 at 12:57 PM
Can I pay someone using Virgin Money Spot if their card is can't do online transactions or 3D secure?
Yup. You can spot cash into their wallet and they can use their linked bank account to cash-out.
Fri, 19 Jul, 2019 at 1:00 PM
Can I pay someone directly from my linked card?
Yup. When sending money, you can choose where you want the cash to come from. If you want to spot someone from your linked bank card, just hit ‘Change’ in t...
Fri, 19 Jul, 2019 at 1:01 PM
Can I pay someone directly from a bank transfer?
Nope. You’ll need to top-up your Virgin Money Spot Wallet before paying a friend. Alternatively, pay them from your linked bank card. 
Fri, 19 Jul, 2019 at 1:02 PM
Do I receive any notifications when I make a payment?
You’ll receive an email notification from Virgin Money the moment you make a payment.
Fri, 19 Jul, 2019 at 1:03 PM
How does Request Pay work?
The Virgin Money Spot app lets you ask your friends to spot you by sending them a Payment Request in the app. You can request the amount and let them know ...
Fri, 19 Jul, 2019 at 1:05 PM
Is there a limit to how much I can Request Pay from a person?
Yes. There’s a daily limit of R2 500 and a R30 000 total monthly limit across all transaction types.
Fri, 19 Jul, 2019 at 1:07 PM
Oops! I paid the wrong person. How do I reverse a transaction?
Yikes. We’ve all been there. For now, the only way to fix this is to ask them for the money back. You can send them a Request Pay, give them a call, send t...
Fri, 19 Jul, 2019 at 1:08 PM