Customer Support

Right. Hit the ‘Spot’ button in the app. Select ‘Pay a Contact’. Now choose a contact from your contact’s list or enter their phone number directly into the...

Yup. You can send up to a max of R2 000 daily. However, there’s a R30 000 total monthly limit across all transaction types. Big spender? Chat to our support...

Of course. Your friend will get an SMS with a unique link that’ll do one of two things: If they’re an iOS or Android user, they’ll be sent to the applic...

Yup. You can spot cash into their wallet and they can use their linked bank account to cash-out.

Yup. When sending money, you can choose where you want the cash to come from. If you want to spot someone from your linked bank card, just hit ‘Change’ in t...

Nope. You’ll need to top-up your Virgin Money Spot Wallet before paying a friend. Alternatively, pay them from your linked bank card. 

You’ll receive an email notification from Virgin Money the moment you make a payment.

The Virgin Money Spot app lets you ask your friends to spot you by sending them a Payment Request in the app. You can request the amount and let them know ...

Yes. There’s a daily limit of R2 500 and a R30 000 total monthly limit across all transaction types.

Yikes. We’ve all been there. For now, the only way to fix this is to ask them for the money back. You can send them a Request Pay, give them a call, send t...