Errors & general support
No. You can only use one device. It makes it more secure for you.
Sun, 18 Nov, 2018 at 8:19 PM
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:21 PM
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:21 PM
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:22 PM
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:22 PM
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a differ...
Fri, 19 Jul, 2019 at 1:23 PM
There may be network problems or you may have entered a wrong number. If you still don’t receive a code, chat to our customer support team at help.virginmo...
Fri, 19 Jul, 2019 at 1:39 PM
If you’re logged into the app, just select ‘Account settings’ and ‘Forgot PIN’ from the menu. If you’re not logged in, you need to login and hit ‘Forgot PIN’...
Fri, 19 Jul, 2019 at 1:40 PM
We authenticate all cards when you link your card to the Virgin Money Spot app. We use banking and payment gateway services to do this. Sometimes, these ser...
Fri, 19 Jul, 2019 at 1:40 PM
There are a few potential reasons why you’re not receiving your OTP. Your bank sends the OTP required to link your card using 3D Secure. Please check which...
Fri, 19 Jul, 2019 at 1:41 PM