Errors & general support

Why haven't I received a verification code?
There may be network problems or you may have entered a wrong number. If you still don’t receive a code, speak to our customer support team on spot@virginmo...
Sun, 18 Nov, 2018 at 8:31 PM
If I accidentally Spot the wrong person can I cancel or reverse the transaction?
No. The best thing to do would be to contact the person you mistakenly sent the money to and ask them to send it back. Always double-check that you’re S...
Sun, 18 Nov, 2018 at 8:32 PM
What do I do when it says authentication service currently down?
We authenticate all cards when you link your card to the Spot app. We make use of banking and payment gateway services to do this. These services do sometim...
Wed, 12 Dec, 2018 at 5:10 PM
Why am I not receiving my OTP when linking my card?
There’s a few potential reasons why you’re not receiving your OTP. Your bank sends the OTP required to link your card using 3D Secure. Please check which p...
Wed, 12 Dec, 2018 at 5:11 PM
I'm getting an odd error message, what does it mean?
There are a few common error messages that you may receive on the app. See a few of these listed below. If the error you are getting isn’t listed here plea...
Wed, 12 Dec, 2018 at 5:12 PM
My account has been blocked or suspended. What should I do?
This is usually due to us being unable to FICA your account. Please email us on kyc_fica@virginmoney.co.za the following certified copies: 1.ID document ...
Wed, 12 Dec, 2018 at 5:13 PM