Errors & general support
There may be network problems or you may have entered a wrong number. If you still don’t receive a code, speak to our customer support team on spot@virginmo...
Sun, 18 Nov, 2018 at 8:31 PM
No. The best thing to do would be to contact the person you mistakenly sent the money to and ask them to send it back. Always double-check that you’re S...
Sun, 18 Nov, 2018 at 8:32 PM
We authenticate all cards when you link your card to the Spot app. We make use of banking and payment gateway services to do this. These services do sometim...
Wed, 12 Dec, 2018 at 5:10 PM
There’s a few potential reasons why you’re not receiving your OTP. Your bank sends the OTP required to link your card using 3D Secure. Please check which p...
Wed, 12 Dec, 2018 at 5:11 PM
There are a few common error messages that you may receive on the app. See a few of these listed below. If the error you are getting isn’t listed here plea...
Wed, 12 Dec, 2018 at 5:12 PM
This is usually due to us being unable to FICA your account. Please email us on kyc_fica@virginmoney.co.za the following certified copies: 1.ID document ...
Wed, 12 Dec, 2018 at 5:13 PM