Errors & general support

Can I use Virgin Money Spot on more than one device, like a tablet?
No. You can only use one device. It makes it more secure for you.
Sun, 18 Nov, 2018 at 8:19 PM
I'm having trouble linking my Capitec card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:21 PM
I'm having trouble linking my Nedbank card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:21 PM
I'm having trouble linking my Absa card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:22 PM
I'm having trouble linking my Standard Bank card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Fri, 19 Jul, 2019 at 1:22 PM
I'm having trouble linking my FNB card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a differ...
Fri, 19 Jul, 2019 at 1:23 PM
Why haven't I received a verification code?
There may be network problems or you may have entered a wrong number. If you still don’t receive a code, chat to our customer support team at help.virginmo...
Fri, 19 Jul, 2019 at 1:39 PM
What must I do if I forget my pin?
If you’re logged into the app, just select ‘Account settings’ and ‘Forgot PIN’ from the menu. If you’re not logged in, you need to login and hit ‘Forgot PIN’...
Fri, 19 Jul, 2019 at 1:40 PM
What do I do when it says authentication service currently down?
We authenticate all cards when you link your card to the Virgin Money Spot app. We use banking and payment gateway services to do this. Sometimes, these ser...
Fri, 19 Jul, 2019 at 1:40 PM
Why am I not receiving my OTP when linking my card?
There are a few potential reasons why you’re not receiving your OTP. Your bank sends the OTP required to link your card using 3D Secure. Please check which...
Fri, 19 Jul, 2019 at 1:41 PM