Card issues

What's 3D secure?
This is one of the security efforts mandated by the Cards Association. It makes online transactions more secure by checking that the person using the card o...
Sun, 18 Nov, 2018 at 8:24 PM
Which cards are supported?
South African Debit, cheque and credit cards that can be used for online transactions and that can complete 3D Secure processes. If you’re having diffic...
Sun, 18 Nov, 2018 at 8:24 PM
Can I load more than one card or bank account on SPOT?
No, you can only have one card or bank account (for cash-outs) linked at a time on the app. You can unlink a card or bank account. You can also change or up...
Sun, 18 Nov, 2018 at 8:25 PM
What do I need to put under NAME when adding a card?
You need to insert the name that appears on the front of your card.
Wed, 12 Dec, 2018 at 4:47 PM
What is a CVV number?
Your CVV number is the 3-digit number on the back of your VISA or MasterCard. Amex cards have a 4-digit number. To successfully link your card to the app yo...
Wed, 12 Dec, 2018 at 4:48 PM
I'm having trouble linking my Capitec card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Wed, 12 Dec, 2018 at 4:49 PM
I'm having trouble linking my Nedbank card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Wed, 12 Dec, 2018 at 4:50 PM
I'm having trouble linking my Absa card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Wed, 12 Dec, 2018 at 4:51 PM
I'm having trouble linking my Standard Bank card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Wed, 12 Dec, 2018 at 4:51 PM
I'm having trouble linking my FNB card. What should I do?
If you’re having issues with linking your debit or credit card, your card may not be enabled for online transacting and/or 3D secure. Each bank has a diffe...
Wed, 12 Dec, 2018 at 4:52 PM