Spot wallet

How do I top-up my SPOT wallet?
You can top-up your SPOT Wallet using your online enabled card or by doing a bank transfer. To top-up using a card, simply link your card (remember you need ...
Sun, 18 Nov, 2018 at 8:22 PM
How do I cash-out my SPOT wallet?
To cash-out your Spot Wallet you need to add your bank account details on the app. You can do this under the settings menu or add it when you’re completing ...
Sun, 18 Nov, 2018 at 8:23 PM
Is it safe to use Virgin Money Spot?
Definitely. We use the highest level of encryption and authentication mechanisms to keep your personal information secret.
Sun, 18 Nov, 2018 at 8:28 PM
How long does it take for my cash-out to reflect in my account?
When you complete a cash-out on your Spot Wallet you are basically doing a bank transfer (EFT) to your bank account. This means that a cash-out takes the sa...
Wed, 12 Dec, 2018 at 5:18 PM
Can I choose for the money to go into my account instead of my wallet?
No, all payments and rewards are paid into your wallet and you’ll need to cash out by linking your bank account.
Wed, 12 Dec, 2018 at 4:41 PM
Does my bank transfer top-up reference ever change?
No, your reference will never change. Once you have Spot setup as a beneficiary on your bank account there is no need to change the reference every time you...
Wed, 12 Dec, 2018 at 4:43 PM
My cash-out failed, now what?
This is usually due to incorrect banking details being loaded. Please ensure your account number as well as account type (cheques, savings, etc) are correct...
Wed, 12 Dec, 2018 at 5:19 PM